Terms & Conditions

Thank you for shopping at pslambis.com.

By accessing this website you agree to these Terms and Conditions, and the Privacy policy. If you do not agree to be bound by these terms and conditions you may not use or access this website. The www.pslambis.com website is provided solely for your personal use. You may not use this website for any commercial purpose. 

References in these Terms and Conditions to "we", "us" and "pslambis" are to The P S Lambis Company Limited. Registered in England and Wales number 8263482, registered address 283 Green Lanes, London N13 4XS.

The Terms and Conditions and all other policies on this website are subject to change without any prior notice. The amended Terms and Conditions or other policies will be posted on our website and will be considered binding for any purchases taking place after the publication.

The present Terms and Conditions are independent, such that annulment of one of them does not invoke annulment of the Terms and Conditions as a whole. If any of these Terms and Conditions is held by a court or competent authority to be unlawful, invalid, or unenforceable, in whole or in part, this will not affect the validity of the remaining Terms and Conditions, which will continue to be valid and enforceable to the fullest extent permitted by law.

If you have any further questions about any topic you feel has not been covered by these Terms and Conditions, please contact us using any of the methods shown on the website, and we will endeavour to answer your questions or clarify any point to the best of our abilities.


1. Placing an order

Only orders placed by persons who are 18 or over will be accepted.

By submitting an order to us through our website, you represent and warrant that the payment details provided on your order are valid and correct, and that when your order is accepted and processed by us, payment will be made in full. By placing an order you confirm that you are the person referred to in the Billing details and are 18 years of age or over.

We will confirm receipt of you order by sending you an email to the email address you have registered with us.

This email is not an order confirmation or order acceptance from us. Should you not receive an acknowledgment within 5 business days, please contact us via our Contact page.


2. Acceptance of your order

Acceptance of an order placed by you online and the completion of the contract between you and The P S Lambis Company Limited will take place when your order is dispatched, unless you have cancelled the order in accordance with the Order Cancellation instructions set out below.

Non-acceptance of an order may be a result of one of the following:

- The product you ordered being out of stock - see Product Availability

- Our inability to obtain authorisation for your payment

- The identification of a pricing or product description error

- The identification of a billing or shipping address error

- Failure to meet the eligibility to order criteria set out in the Terms and Conditions


Every care has been taken to ensure that the photographic representation, description and specification of each product is accurate. However, our products can vary in their appearance by virtue of light and time. Additionally, what you see may also depend on your monitor.  We cannot guarantee that your monitor’s display of any colour will accurately reflect the colour of the goods delivered. We may, from time to time, vary the dimensions, specifications and quantities of goods displayed on the website without prior notice. Before you place an order you should read these Terms and Conditions carefully as they contain important information about your order.


3. Pricing and Payment

All prices shown on the website are based on £ (GBP) sterling and are inclusive of VAT, where applicable and relevant (food products are zero-rated for UK VAT purposes). Prices may change and offers may be withdrawn at any time. We may offer the option to display prices in multiple currencies on the site, however payment for orders will always be in £ (GBP) sterling.

The P S Lambis Company Limited uses hosted payment solutions. We do not store credit card details nor do we share customer details with any third parties.

We reserve the right to alter prices or offers without prior notice, as the terms of our business demand.

We accept payment by American Express, Maestro, MasterCard, Visa and Visa Debit, and PayPal. If you choose to pay for an item using a payment card with a foreign currency denominated account, the account will still be taken in £ sterling at the conversion rate applied by the relevant payment scheme at the time of processing your order.

Please note, we cannot guarantee the security of data which you send us by email. Accordingly, please do not send us payment information using email. Unless we are fraudulent or negligent we will not be liable to you for any losses caused as a result of unauthorised access to the personal and transactional information you provide us when placing an order. If you have any further queries, please contact your bank/card issuer.

Please note that we do not accept cash or cheques as payment online.

When an order is placed, we request authorisation for the total value of the order from your bank/card issuer, and take full payment for the order. In case of a cancellation a full refund can be given according to the conditions set out below.

Although we try to ensure all our prices displayed on our website are accurate, errors may sometimes occur. If we discover an error in the price of an item you have ordered we will contact you as soon as possible. You will have the option to reconfirm your order at the correct price or cancel it. If we are unable to contact you, we may treat your order in respect of the incorrectly priced item as cancelled.


4. Order Cancellation and Returns

If you wish to cancel your order placed online, please contact us as soon as possible using our Contact page, replying to your Order Confirmation email, or forwarding your acknowledgment email to the same email stating your intention to cancel.

It may not always be possible to stop an order from being dispatched, as we endeavour to process orders immediately. If your order has already been dispatched, please refuse delivery of the order and instruct the courier to Return to Sender. In this case, we reserve the right not to refund shipping charges or costs incurred by the order.

Orders shipped outside of the UK cannot be cancelled after items have been dispatched.

For health and safety reasons, we are unable to exchange or take returns of food or beverages. After your delivery has been accepted, refunds will only be given for spoilt or damaged goods. Refunds will be made for the original purchase amount against the original form of tender.


5. Product Availability

All products shown on www.pslambis.com are subject to availability. Due to the seasonal nature of some of our products, they may not be available at all times. Our website is updated regularly to ensure that our stock quantities are accurate. However, as we do our best to ensure the highest quality and freshness for our products, irregularities of availability and shortages may occur.

The P S Lambis Company Limited reserves the right to withdraw any product from the www.pslambis.com website at any time and remove or edit any material or content of the website without prior notice and without any liability for any damages occurring from the above actions.

In case an order is placed for a product that is no longer available, we shall contact you within 72 hours to inform you of the shortage.


6. Delivery Information

All orders received by 12 noon will be despatched on the same day (whether by courier for next day or 72 hour delivery or standard delivery by Royal Mail). This is subject to goods being in stock, payment authorisation and you should allow for a longer delivery time during the Christmas period. We are unable to guarantee delivery earlier than this time frame, and we cannot guarantee next-day delivery of goods.

We might use different delivery companies for different orders in order to offer you the best service in every occasion. We will provide the tracking and parcel information for your order when it is dispatched, however we cannot guarantee that the information will be up to date or correct at every moment, as it is the responsibility of the courier companies to update their systems.

We take utmost care in ensuring our products are packaged properly to avoid damages or breakages. If any product arrives to you damaged or broken, please contact us immediately using our Contact form so we can organise a replacement, or in case the item is out of stock, a refund. We may ask you for further details regarding the delivery, state of the package, photographs, or even to return the damaged item.


International customers outside the EU are responsible for paying eventual customs clearance fees that may be charged by the receiving countries.


7. The Website and Privacy

We may change the pslambis website and correct or update information (including pricing and product information) on it or change these Terms and Conditions at any time without notice. 

Except in relation to the description of products and services available for order from our website, we do not guarantee and are not responsible for the accuracy of any other information provided on the website.

You may access and use the website for your personal, non-commercial use. Using this website does not give you permission to link to it or to use any of the trade marks, designs, get-up and/or logos contained within it.

You may not modify the information of materials displayed on or that can be downloaded from this website in any way or reproduce or publicly display, perform or distribute otherwise use any such information or materials for public or commercial purpose. Any such unauthorised use of such information or materials may violate copyright laws, trademark laws, laws of privacy and publicity and other laws and regulation.


8. Linking to this website

Creating or maintaining any link from another website to any page on this website without our prior written permission, is prohibited. Running or displaying this website or any information or material displayed on this website in frames or through similar means on another website without our prior written permission is prohibited. Any permitted links to this website must comply with all applicable laws, rules and regulations.


9. Third Party links

This website may include links to third party web sites ("Third Party Site(s)") from time to time. You acknowledge and agree that we will not be responsible for the availability of such Third Party Sites and will not be responsible or liable for any content or services available from such Third Party Sites. You should check the privacy statements and Terms and Conditions of use of Third Party Sites accessible from this website.


10. Inappropriate material

You are prohibited from posting or transmitting any unlawful, threatening, defamatory, libellous, obscene, pornographic or profane material or any material which could constitute or encourage conduct that would be considered a criminal offence or give rise to civil liability or otherwise violate any other law. In addition to any remedies that we may have at law or in equity, if we determine, in our sole discretion, that you may have violated or are likely to violate the foregoing prohibitions, we may take action we deem necessary to cure or prevent the violation, including without limitation, the immediate removal of the related materials from this website.

We will fully co-operated with any law enforcement authorities or court order requesting or directing us to disclose the identity of anyone posting such materials.


11. User information

Other than personally identifiable information, which is subject to this Website's Security & Privacy Policy, any material, information, suggestions, ideas, concepts, know-how, techniques, questions, comments or other communication you transmit or post to this Website in any manner ("User Communications") is and will be considered non-confidential and non-proprietary.

We and our affiliates (if any) and our or their designees may use any or all User Communications for any purpose whatsoever, including, without limitation, reproduction, transmission, disclosure, publication, broadcast, development, manufacturing and/or marketing in any manner whatsoever for any or all commercial or non-commercial purposes. We may, but are not obligated to, monitor or review any User Communications. We will have no obligation to use, return, review, or respond to any User Communications. We will have no liability related to the content of any such User Communications, whether or not arising under the laws of copyright, libel, privacy, obscenity, or otherwise. We retain the right to remove any or all User Communications that includes any material we deem inappropriate or unacceptable.

To fulfil our obligations to you under these Terms and Conditions we will communicate with you by email and by posting notices on the website. You agree to receive communications from us electronically in this way and that electronic communications will satisfy any legal requirement for communications to be in writing.


12. Governing Law and Jurisdiction

These Terms and Conditions shall be governed by and construed in accordance with English law. Disputes arising in connection with these Terms and Conditions shall be subject to the exclusive jurisdiction of the English courts.


13. Disclaimer

The material on this website is provided “as is” without any conditions, warranties or other terms of any kind. Accordingly, to the maximum extent permitted by law, we provide you with this website on the basis that we exclude all representations, warranties, conditions or other terms, which but for these Terms and Conditions might have effect in relation to this website